Tailor Payment Follow-Ups to Each Customer with Xero JAX
What the source describes
Xero's July 2026 media release from Xerocon London announces new features for JAX, its agentic AI platform. Under Payment Follow Ups, JAX will analyze a customer's payment history and execute tailored collection plans, such as consolidating invoices, timing nudges, or switching to SMS for non-responsive customers. The release also describes Bill Protection, which will inspect bills before payment for unusual amounts, altered bank details or unfamiliar suppliers.
Result or outcome
According to the source, these were announced capabilities aimed at helping businesses get paid faster by adapting reminders to each customer's payment behavior; the release does not report measured results for Payment Follow Ups.
How to run it
- Check whether JAX Payment Follow Ups is available in the client's Xero region and plan, since the release described it as an upcoming feature.
- Export open invoices and each customer's recent payment history, and note which channel each customer responds to.
- Paste that data into the prompt on this page to draft per-customer plans and first messages until the JAX feature is available.
- Once available, compare the collection plan JAX proposes for each customer with your own plan, including consolidation, timing and SMS use.
- Mark customers who need a personal call and handle those yourself instead of through automated nudges.
Try it yourself
Copyable prompt
Act as a collections planner for [business name]. For each customer below I list their open invoices, how many days late they paid on their last [number] invoices, and whether they respond better to email, text or phone: [paste data]. Create a personalized follow-up plan per customer covering: whether to send one consolidated statement or separate reminders, the dates for each touchpoint relative to the due date, the channel for each touchpoint, and the tone. Then write the first message for each customer in under 80 words using [customer name], [invoice numbers], [total due] and [payment link]. Mark any customer you think needs a personal call instead.
Replace the [bracketed] placeholders. Remove client names, account numbers, and personal data before pasting into any AI tool.
What to review
The release announced Payment Follow Ups as a coming capability and reported no measured results, so confirm what is actually live before relying on it. Check each message for the correct customer, invoice numbers, total due and payment link. Confirm customers have agreed to receive text messages before switching anyone to SMS.
Related free download: 50 AI Prompts for Bookkeepers (Prompt pack (PDF))
Source: Xero Media Release
Not professional advice. This is general information, not accounting, tax, legal or financial advice. Check AI output yourself and consult a licensed professional for your situation. See our Terms of Use.
This entry summarizes a public source. Features, plans, and availability change, so confirm details with the vendor. Tool names are trademarks of their respective owners.
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